FAQ

SHOPPING INFORMATION

Delivery charges vary based on your location and the total order value. Some orders may qualify for free shipping if they meet a minimum purchase requirement, which will be displayed during checkout.

 

Delivery typically takes 3-7 business days, depending on your location. You will be informed of the estimated delivery time during the checkout process.

Once you place an order, you’ll receive a confirmation email or SMS with the order details. Your order is then processed, packed, and dispatched for delivery. You’ll be provided with a tracking number to monitor your package’s status until it reaches your address.

Yes, an invoice will be sent to your email after you place an order. You can also download it from the “My Orders” section of your account on the website.

PAYMENT INFORMATION

We accept a variety of payment options such as credit cards, debit cards, UPI, net banking, and cash on delivery (COD) for your convenience.

We accept a variety of payment options such as credit cards, debit cards, UPI, net banking, and cash on delivery (COD) for your convenience.

If you receive a damaged or incorrect product, please contact our customer support within 48 hours. We will arrange for a replacement or refund.

Orders can be canceled before dispatch. Once the order is dispatched, you may need to follow the return process for cancellations or changes. Please contact our support team for assistance.

Package tracking in “My Orders” refers to the feature that allows customers to monitor the status and location of their purchased items after they have been shipped. It provides real-time updates on the delivery process, including:

  • Shipping confirmation: Once your order is dispatched, you’ll receive a tracking number.
  • Real-time location: You can see where your package is as it moves through different transit points.
  • Estimated delivery time: The system provides an expected date of delivery.
  • Status updates: You’ll get notifications like “Shipped,” “In Transit,” “Out for Delivery,” and “Delivered.”